Help & support
Questions about a booking, a payment or your account? Our team is here to help.
Contact us
We aim to reply within one working day.
Frequently asked questions
How do I book a session?
Open Trainers, pick a trainer near you, choose a service and a time that suits you, then pay to confirm. You will find the booking under My bookings.
How do I pay?
You pay securely by card inside the app or on the website. The payment is handled by our licensed payment provider, and we never see or store your card number.
Can I reschedule or cancel a session?
Yes, from My bookings. Any refund follows the cancellation terms shown when you booked, and if your trainer cancels, you are refunded in full.
What are packages?
A package is a block of sessions you pay for up front at a lower price per session, and use with any trainer before it expires. Bigger packages add extras such as progress tracking and nutrition guidance.
How do I become a trainer on AjlaFit?
Sign up as a trainer, complete your profile and upload your certificates. Our team reviews them, and once you are verified your profile appears to clients.
I did not receive my verification code.
Codes are sent on WhatsApp to the number you entered. Check it is correct, wait a minute, then tap Resend. If it still does not arrive, contact us.
How do I delete my account?
In the app, go to Profile and tap Delete account; on the website, open your account settings. Cancel any upcoming sessions first. If you cannot sign in, email support@ajlafit.sa and we will delete it for you.